Do you only ship within Australia?
Yes. Arcana Magic is Australian owned and ships Australia-wide only, so you never wait weeks for overseas delivery.
How quickly will my order be sent?
Orders are usually packed and dispatched within 1–2 business days (excluding weekends and public holidays). You'll receive an email with tracking as soon as it's on its way.
How much is shipping?
Standard shipping is $11 and Express is $15.
How do digital downloads work?
Downloads don't need shipping. After you buy, go to My Downloads and log in with the email address you used at checkout to watch or read your purchases.
Can I return a download?
Because the method is revealed as soon as you access it, we can't offer change-of-mind refunds on digital downloads. If a download doesn't work, contact us and we'll fix it. See our Refund Policy.
Is there a discount on my first order?
Yes. Use code WELCOME10 at checkout for 10% off your first order.
Are your products genuine?
Yes. We sell genuine products sourced from the original creators and their authorised distributors.
Can I return something?
Unopened, unused items in their original sealed packaging can be returned within 30 days. Because the secret is revealed once a trick is opened, we can't accept change-of-mind returns on opened items. Faulty, damaged or incorrect items are always replaced or refunded. See our Refund Policy for full details.
I'm new to magic. Can you help me choose?
Absolutely. Every product page explains what's included and the skill involved. If you're unsure, send us a message and we'll point you to something that suits your level.
How do I contact you?
Email contact@arcanamagic.com.au or use our contact page. We usually reply within one business day.