Refund policy

Change of mind returns
You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, unopened and in its original sealed packaging, with proof of purchase.
Because the secret is revealed once a magic product is opened, we can’t accept change-of-mind returns on opened items, used gimmicks, or digital downloads and online tutorials.

How to start a return
Email us at contact@arcanamagic.com.au with your order number. If your return is approved, we’ll reply with the return address and instructions. Items sent back without first contacting us can’t be accepted. For change-of-mind returns, return postage is paid by the customer.

Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we’ll arrange a replacement or refund at no cost to you.
This doesn’t affect your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law, including a right to a repair, replacement or refund for a major failure.

Refunds
Once we’ve received and inspected your return, we’ll email you to confirm whether the refund is approved. Approved refunds are made to your original payment method within 10 business days.

Sale items and gift cards
Sale items can only be returned if faulty. Gift cards are non-refundable.